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How to retrieve a lost password

Retrieving a lost password is an incredibly quick and easy process. However, you can only retrieve a lost password if you know the username or email address associated with your website user account. If you don’t know your username/email address then you will need to get in contact with our support team so they can find out on your behalf:

Step 1: In your browser window type in your website address followed by ‘/wp-admin’. So the result will look like this: ‘’ or this ‘’.

Step 3: On the login page, beneath the box that is requesting your username and password, you will notice a ‘Lost your password?’ link. Click on the link to start the process.

Step 4: Enter your username or email address on the next page. Then click the ‘Get New Password’ button.

Step 5: The system will then generate a password recovery email for you. Check your email inbox (be sure to check your spam/junk folder) and locate the email from ‘WordPress’. Follow the instructions and click on the link to reset your password.

Step 6: Make a note of your new password and then login to your website if the system hasn’t done so for you already.

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